TICKETTREAT / FAQ
Frequently asked questions
Everything you need to know before booking your first event with TicketTreat.
Registration and account
How do I register for an event?
Open an event, select its registration option and follow the instructions. For free tickets, you can sign in or use quick signup with a name, email and one-time verification code.
I haven't received my email verification code. What should I do?
Check your spam or promotions folder and confirm that your email address is correct. Use the option to request a new code if available. If the problem continues, contact support.
Do I need Telegram to use TicketTreat?
No. You can register and view tickets on the website. Telegram is optional; you can link your Telegram identity to your existing account.
Tickets and admission
Where can I find my ticket?
Open My tickets using the same account or verified identity you used for registration. An email confirmation may also be sent.
How do I enter an event with a QR ticket?
Open the ticket's QR code and show it to staff at the entrance. Each ticket is valid only for its event, and a successful check-in cannot be repeated with the same QR.
Can I cancel my ticket?
Open the ticket details and use the cancellation option when available. A cancelled QR ticket is no longer valid. For event changes or refunds, see the organizer's conditions.
What if an event is full?
If the event offers a waiting list, you can join it. If a place becomes available, follow the instructions and any claim deadline shown in the notification. Joining does not guarantee a ticket.
Payments and event changes
Does TicketTreat accept card payments?
Not during the current pilot. For priced events, any payment is made directly to the organizer, not through TicketTreat. Never enter payment-card details into a TicketTreat support message.
When will I receive a ticket for a paid event?
For priced events in the current pilot, a QR ticket is issued immediately after successful registration. TicketTreat does not collect or verify payment; arrange any payment separately with the organizer.
What happens if an event is cancelled or I need a refund?
Check the event notice and contact the organizer or contractual seller about an event cancellation, payment or refund. TicketTreat support can help with platform or account issues, but cannot refund money paid directly to an organizer.
Support and privacy
How do I contact TicketTreat support?
Use the Support page and sign in to create a ticket. Replies appear in your support conversation and are also emailed to your verified account address.
How can I ask about or manage my personal data?
Read the Privacy Policy or write to privacy@tickettreat.eu. You do not need to disclose passwords, payment-card details or other sensitive information in a request.
Still need help?
Our team can help with account or ticket issues. Sign in to open a support ticket. For privacy requests, email privacy@tickettreat.eu.